Job: Account Manager at Chartable
Full-time · NYC, LA, or remote in US
Chartable is the podcast measurement company.
We believe audio is the next great medium. That’s why we help tens of thousands of podcasters, from the niche-iest indies to the largest media companies in the world grow their audiences. And we help advertisers understand and harness the power of audio by measuring their ads’ effectiveness, so the most engaging content gets rewarded.
We’re looking to hire our first account manager. Your mission will be to make our clients feel successful before, during and after each SmartAds campaign.
Why this role matters
As our first Account Manager, your mission is to make our clients feel successful before, during and after each SmartAds campaign. You will work closely and communicate clearly with publishers, ad agencies, advertisers, and the Chartable team, ensuring that every campaign launches on-time with all publishers and advertisers onboard.
We’re a young company in a growing market, funded by top-tier investors including Initialized Capital, Naval Ravikant, Greycroft, Ryan Hoover, and others. You'll have the opportunity to own major parts of the product and the company, alongside great benefits (medical, dental, gym, vacation, etc), and a generous options grant.
We don't care about where you went to school, or whether you have a Big Name on your résumé. We love to work with people who are driven, kind, and proactive. Though we're based in New York, we're open to working with anyone within the continental US. (We're unfortunately unable to accept international applicants.)
You will...
  • Work closely with our clients to ensure all of their campaigns start and end without a hitch
  • Manage client accounts, providing ongoing support
  • Provide training and education on our products and new features
  • Hear our clients’ feedback and report it back to the product team
  • Find out what you can’t do alone and scale it
  • You have...
  • Exceptional organizational abilities
  • Excellent verbal and written communication skills
  • A strong work ethic
  • A track record of successful execution in a fast-paced environment
  • Deep understanding of the digital and mobile marketing ecosystem
  • Ideally, a love of podcasting
  • How we work
    We're a young company, but we've thought a lot about the culture we're creating and the way we work (with inspiration from & thanks to AngelList, Netflix, Patreon, and Carta). Here are our core values and behaviors.
    ❤️ Be kind and candid 🎯
  • It's always worth the effort to be both kind and direct.
  • Agree and commit. If that's not possible, disagree and commit.
  • Respect and embrace diverse backgrounds, perspectives, and ideas.
  • No brilliant jerks. No nitpicking. No bike-shedding.
  • 😀 Be optimistic
  • This is creative work. Creating is for optimists.
  • Believe in yourself and your teammates.
  • Believe in what you're building.
  • Give new ideas room to grow.
  • 🥇 Be ambitious for our customers
  • Our customers have been generally underserved. We should wildly exceed their expectations.
  • Obsess over the customer experience.
  • Hide complexity from our customers.
  • 📊 Get the data
  • Learn by shipping. Launching & learning is better than deliberating.
  • Own the outcome. Get data on what's working and what isn't.
  • Share lessons learned, including negative results.
  • Strong opinions, weakly held. Be willing to change your mind.
  • 🏃‍♂️ Do great work sustainably
  • 90% of success is a grind.
  • Doing the hard work is what makes you and the company valuable.
  • We judge the company (and each other) on results.
  • Results are often, but not always, linked to effort.
  • Results don't matter if you don't take care of yourself.
  • 👩‍💻 Think together, execute independently
  • Do creative work, like roadmapping and product specs, together and synchronously.
  • Do independent work, like coding, solo and asynchronously.
  • Prefer asynchronous communication.
  • Keep meetings small and short.
  • Who you'll work with
    Harish Agarwal
    Harish started his tech career as a co-founder and CTO of Octopart, an early YCombinator-backed company (W07) which was acquired by Altium in 2015. He was most recently at AngelList, where he led a team of five engineers and designers developing the talent marketplace.
    His favorite podcasts include Recode Decode, The Lawfare Podcast, Caliphate, and Slow Burn.
    Harish Agarwal
    Christopher Calvi
    Christopher currently serves as our Chief Revenue Officer. Prior to Chartable, Christopher was the head of Octopart leading a team of passionate folks dedicated to enabling the electronic part discovery efforts of millions of engineers each year. Christopher also held business development roles at Adknowledge and Shopzilla. He is a proud graduate of the Georgia Institute of Technology and lives with his wife and two children near Atlantic City, New Jersey.
    His favorite podcasts include You Bet Your Garden, Finding Fred, Fresh Air, Pivot, and Philosophize This.
    Christopher Calvi
    Karo Chakhlasyan
    Karo started in podcasting overseeing podcast campaigns for clients like 23andMe, Ring, MeUndies, and ZipRecruiter at Oxford Road. He was most recently the Vice President of Audience Acquisition at Wondery where he developed and executed marketing strategies. During his tenure, Wondery launched thirteen #1 shows on Apple Podcasts, reaching millions of listeners worldwide.
    Karo Chakhlasyan
    Ruchi Ramani
    Ruchi started her tech career as a instructor at Flatiron School, an immersive coding bootcamp. Most recently she worked at Hubble Contacts as a software engineer, and was also an engineer at Charity Network.
    Her favorite podcasts include Serial Killers, Views, The School of Greatness and Caliphate.
    Ruchi Ramani
    Jake Shelley
    Before joining Chartable as a software engineer, Jake was a Product Manager at IBM, building data and analytics products, and then at Freewheel, where he learned about data driven digital advertising.
    His favorite podcasts include This American Life, Armchair Expert, Mystery Show, and Reply All.
    Jake Shelley
    Dave Zohrob
    Prior to cofounding Chartable, Dave was a Venture Hacker at AngelList, where he founded AngelList's NYC office and grew the team from 2 to 16+ people. He co-founded two startups reaching millions of users on iOS and the web and was also an engineer at HOTorNOT and Microsoft.
    His favorite podcasts include Slow Burn, Switched On Pop, a16z, Caliphate, and Conversations with Tyler.
    Dave Zohrob
    Our investors
    We're fortunate to work with some of the best investors in the world, including:
    Weekend Fund
    Naval Ravikant
    Jim Young
    Lukas Biewald's AngelList syndicate
    including many of our close friends and family 🙏
    Apply now
    Complete this application form to apply. It should take a few minutes to answer the basic questions. We will endeavor to respond to all applicants within 10 business days with next steps.
    We care about diversity and are seeking people who love to learn and collaborate in an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    Please note: we will not work with recruiters.