Job: Account Manager at Chartable
Full-time · Remote in US
Chartable is the podcast measurement company.
We believe audio is the next great medium. That’s why we help tens of thousands of podcasters, from the niche-iest indies to the largest media companies in the world grow their audiences. And we help advertisers understand and harness the power of audio by measuring their ads’ effectiveness, so the most engaging content gets rewarded.
We’re hiring an Account Manager to ensure our customers experience delight and success with Chartable.
You will manage Chartable’s most important customers—some of the greatest content creators and the most innovative agencies and advertisers in podcasting. You will ensure our customers understand our products and are successful using them. You’ll discern what may not be working or what needs to be improved to ensure customer success.
We’re a young company in a growing market, funded by top-tier investors including Initialized Capital, Naval Ravikant, Greycroft, Ryan Hoover, and others. You'll have the opportunity to make significant contributions and enjoy great benefits (medical, dental, gym, vacation, etc), and a generous options grant.
We love to work with people who are driven, kind, and proactive. We’re a remote team and open to working with anyone within the continental US. (We're unfortunately unable to accept international applicants.)
If you love podcasts, this is the best time to get in, have fun, and change the industry.
On the daily, you will...
  • Manage accounts on all levels: business, product, and ongoing support
  • Work closely with our customers to ensure their campaigns start and end without a hitch
  • Provide training and education on our products and new features
  • Hear our clients’ feedback and report it back to the product team
  • Innovate on internal processes
  • Execute special projects as needed
  • You enjoy...
  • Organization
  • Over-communicating
  • Writing clearly and concisely
  • Podcasts and audio
  • Doing something that you’ve never done before
  • Knowing you’re involved in changing digital and mobile advertising
  • How we work
    We're a young company, but we've thought a lot about the culture we're creating and the way we work (with inspiration from & thanks to AngelList, Netflix, Patreon, and Carta). Here are our core values and behaviors.
    ❤️ Be kind and candid 🎯
  • It's always worth the effort to be both kind and direct.
  • Agree and commit. If that's not possible, disagree and commit.
  • Respect and embrace diverse backgrounds, perspectives, and ideas.
  • No brilliant jerks. No nitpicking. No bike-shedding.
  • 😀 Be optimistic
  • This is creative work. Creating is for optimists.
  • Believe in yourself and your teammates.
  • Believe in what you're building.
  • Give new ideas room to grow.
  • 🥇 Be ambitious for our customers
  • Our customers have been generally underserved. We should wildly exceed their expectations.
  • Obsess over the customer experience.
  • Hide complexity from our customers.
  • 📊 Get the data
  • Learn by shipping. Launching & learning is better than deliberating.
  • Own the outcome. Get data on what's working and what isn't.
  • Share lessons learned, including negative results.
  • Strong opinions, weakly held. Be willing to change your mind.
  • 🏃‍♂️ Do great work sustainably
  • 90% of success is a grind.
  • Doing the hard work is what makes you and the company valuable.
  • We judge the company (and each other) on results.
  • Results are often, but not always, linked to effort.
  • Results don't matter if you don't take care of yourself.
  • 👩‍💻 Think together, execute independently
  • Do creative work, like roadmapping and product specs, together and synchronously.
  • Do independent work, like coding, solo and asynchronously.
  • Prefer asynchronous communication.
  • Keep meetings small and short.
  • Apply now
    Complete this application to apply. It should take a few minutes to answer the basic questions. We will endeavor to respond to all applicants within 10 business days with next steps.
    We care about diversity and are seeking people who love to learn and collaborate in an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    Please note: we will not work with recruiters.