20th Podcast 20th Podcast

In our latest episode, we're tackling the million-dollar question: When will you get Customer Service Right? 💬 From prioritizing employee well-being to delivering top-notch service to customers, we're diving deep into the heart of customer service excellence. Join us as we explore the intersection of empathy, efficiency, and excellence in customer care. Tune in for a dose of inspiration and actionable insights on creating memorable experiences for both employees and customers alike!

Tired of feeling like just another "nice to have" in a crowded marketplace? This episode dives deep into the difference between businesses that solve a critical problem (painkillers) and those that offer a supplemental benefit (vitamins). Tune in and discover how to transform your business from a "want" into a MUST-HAVE for your ideal customers!



Is Your Business a Lifesaver or a Luxury? Painkiller vs. Vitamin Feeling lost in the sea of "nice-to-haves"? This episode tackles the painkiller vs. vitamin dilemma for businesses. We'll crack the code on delivering essential solutions your customers crave, not just fleeting fancies. Join us to:

1.⁠ ⁠Uncover the painkillers that solve real problems and skyrocket value.

2.⁠ ⁠⁠Navigate the landscape of must-haves vs. mere desires.

3.⁠ ⁠⁠Transform your business from "meh" to "mission critical."

4.⁠ ⁠⁠Real-world examples that show painkillers in action.

Don't miss out! Tune in and discover the power of delivering true value.

Wondering if your business needs to join the app party? We got you covered in our latest episode, "Does Your Business Need an App?" Let’s talk the key considerations, from understanding your business's survival needs to decoding your target audience and assessing the relevance of apps to your industry. We weigh the pros and cons, delve into the challenges, and guide you through the decision-making process. Get ready for a relatable chat about staying tech-savvy in today's business world!

From shared visions to complementary skills, join us as we navigate the crucial decisions that shape the foundation of successful ventures. In this episode, we dive into the pivotal decision of Co-founders vs. Employees. Tune in for insights, anecdotes, and a sprinkle of wisdom on building the dream team for your entrepreneurial journey!

Generating ideas is a common practice, but the critical question lies in determining the effectiveness of your idea. This discussion aims to delve into the process of evaluating the viability of your concept.