He has been recognized as one of the top ten retail visionaries of his time by Women's Wear Daily. He is the Chairman of a three-generation family business, Mitchell Stores, with locations in Connecticut, New York, California, Washington and Oregon. He is a popular keynote speaker and author of 3 books, the most recent is "Selling the Hug your Customers Way: The Proven Process for Becoming a Passionate and Successful Salesperson for Life". This week on a Closer Look, Chairman of Mitchell Stores Jack Mitchell, discusses his secrets to maintaining loyalty from customers and employees and how to sell anything in both business and life. Host: Arthur Levitt. Producer: Madena Parwana