Sowgol Zarinchang is the Managing Director of Way of Life, a third-party management platform for the build-to-rent sector, part of the Long Harbour Group. Prior to joining Long Harbour, Sowgol was the Director of Serviced Apartments at JLL where she oversaw operational activities and advised both residential and serviced apartment operators.  Sowgol shares her story with the golden thread of the importance of the customer journey. As well as her attitude to taking on new responsibilities and seizing opportunities that others would shy away from. DO YOU WANT TO BE MORE INVOLVED? Please send voice note questions for our future guests to 07863155400 Linkedin Group: https://www.linkedin.com/groups/9054319 Linkedin Follow: https://www.linkedin.com/showcase/98173068 Contact details [email protected] Hosted on Acast. See acast.com/privacy for more information.