Achieving Frictionless Commerce Vertex
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- Business
Today’s consumers demand frictionless experiences in everything from smooth connections between digital and physical channels, to fulfillment, all the way to a speedy checkout and return process. With technology serving as the engine that powers these engagements, retail IT leaders play a critical role in delivering on those demands. Learn how you can reduce friction at your organization by listening to our 6-part podcast series, “Achieving Frictionless Commerce” with our host, a technology and business analyst, and serial founder, based in Silicon Valley, Jeremiah Owyang. Join Jeremiah as he sits down with IT experts from Vertex, a pioneer in tax technology and automation, to discuss what frictionless commerce means today, how you can discover and overcome roadblocks, and what you should do to prepare for future retail growth.
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Setup Your Organization Up For Long-term Growth
Vertex’s Robin Allen and Peter Olanday discuss how IT professionals can successfully set their organization up for long-term growth.
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Success Story: eBay Tackles Friction
Jacqui Van der Leij and Jeremiah Owyang discuss how eBay found a tax solution to reduce friction and adapt to changing regulations.
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A Deeper Dive: Reduce Friction with Tax Tech
Peter Olanday returns to help IT experts understand how tax can play a role in reducing friction, and what can happen if your tax tech isn’t right.
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Create a Plan for Frictionless Commerce
Robin Allen returns to discuss how IT experts can use the information they gathered in their audit to create an appropriate action plan.
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Determine How Much Friction You Face
Robin Allen and Jeremiah Owyang discuss how IT experts can do a health check of their IT ecosystem to determine their organization’s level of friction.
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What Frictionless Commerce (Really) Means Today
Vertex’s Director of Retail Consulting Peter Olanday breaks down what frictionless commerce means today and how tax plays a part.