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Thomas Laird
Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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Ratings & Reviews
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4.9 stars from 67 ratings
The Art of Good Service
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“As a customer, I enjoyed this episode. Good customer service is as much an art as it is a science, and False Hustle seems to hit the nail on the head.”
Fine w Mac via Apple Podcasts ·
United States of America ·
09/07/24
CC geeks unite
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“Love the podcast. Good detailed feedback from an operator with real experience.”
tlfamous via Apple Podcasts ·
United States of America ·
09/07/24
So Much Value! 🔥
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“Whether you’re well established in the world of call centers, or just getting started, this is a must-listen podcast for you! Tom does an incredible job of leading conversations that cover a huge breadth of topics related to the ins and outs of customer support, operations, training, and more....”Read full review »
ASobering via Apple Podcasts ·
United States of America ·
11/08/22
Recent Episodes
Send us a textJoin me for an exciting episode where I take a deep dive into the heart of my latest book, False Hustle. Many contact centers and CX leaders are unknowingly sabotaging their own success by focusing on misguided efforts to appear productive.In this episode, I’ll be sharing insights...
Published 09/06/24
Published 09/06/24
Send us a textIn this episode of "Advice from a Call Center Geek," we dive into the challenging world of dealing with angry customers. Discover five powerful, actionable techniques that can transform heated interactions into opportunities for building customer loyalty. Perfect for contact center...
Published 08/09/24
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