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Thomas Laird
Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Listen now
Ratings & Reviews
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4.9 stars from 67 ratings
The Art of Good Service
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“As a customer, I enjoyed this episode. Good customer service is as much an art as it is a science, and False Hustle seems to hit the nail on the head.”
Fine w Mac via Apple Podcasts ·
United States of America ·
09/07/24
CC geeks unite
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“Love the podcast. Good detailed feedback from an operator with real experience.”
tlfamous via Apple Podcasts ·
United States of America ·
09/07/24
So Much Value! 🔥
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“Whether you’re well established in the world of call centers, or just getting started, this is a must-listen podcast for you! Tom does an incredible job of leading conversations that cover a huge breadth of topics related to the ins and outs of customer support, operations, training, and more....”Read full review »
ASobering via Apple Podcasts ·
United States of America ·
11/08/22
Recent Episodes
Send us a text Black Friday and Cyber Monday are almost here, bringing the year's biggest sales rush! For contact centers, this is the Super Bowl of customer service, and preparation is everything. In this episode of ACG, we dive into updated best practices to help your team stay ahead, deliver...
Published 11/20/24
Published 10/01/24
Send us a textIn this episode of ACG, we explore how small and medium-sized businesses can harness authentic artificial intelligence to transform their contact centers without overspending. With a flood of so-called "AI" products in the market, we help you distinguish genuine solutions from the...
Published 10/01/24
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