Today's guest is Aly Skidmore, ServiceNow Platform Owner at abrdn. Founded in 1825, abrdn is a global investment company that helps clients and customers plan, save and invest for the future. They are structured around three businesses - Investments, Adviser and Interactive Investor - each focused on the changing needs of their clients.  The company's focus on four key strategic priorities - Asia, Sustainability, Alternatives, UK savings and wealth - enables them to meet the needs of clients across a range of markets. Aly is an energetic and creative ITIL 4 certified managing practitioner with extensive and varied experience in the implementation, running and ongoing transformation of IT services, enterprise service management toolsets and platforms. As a Platform owner and product lead, she is responsible for all aspects of the platform lifecycle for ITSM, SPM, SAM, ITOM and Event Management. She is currently leading the delivery of a two year strategic roadmap of platform growth and maturity across ITOM, AIOps, Service Management modernization and more. In the episode, Aly discusses: Her 20+ year journey in IT, service management and ServiceNow, An overview of abrdn’s ServiceNow platform from major growth and upgrades, How Platform Owners adapt ServiceNow to diverse, evolving needs, Why networking with platform owners provides crucial support and empathy, Important to prioritize people, support your team and foster growth, The need to focus on outcomes, build trust and respect stakeholders, Why ServiceNow's capabilities require bridging gaps with stakeholders' perceptions, How ServiceNow user groups offer supportive, vibrant networking opportunities, The diverse and supportive ServiceNow ecosystem with strong inclusivity, How the industry has made progress, but the fight for full equality continues