Reviews
“Loved the enthusiasm and perspective around customer led marketing a shift in how brands can up their game. Also the discussion around AI effecting marketing jobs and careers that with skills and specialization have now become positionless.”
jasoers via Apple Podcasts ·
United States of America ·
08/21/24
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“A great host and an insightful expert on customer expectations. I have been on many podcasts over the years and this is one truly FIVE STAR . Thank you Shep Hyken !”
joke of a bank via Apple Podcasts ·
United States of America ·
04/30/24
“Shep is a terrific host and brings on guests with great insights to create compact and powerful episodes.”
CX Pro via Apple Podcasts ·
United States of America ·
10/25/23
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“Shep continuously attracts leaders in their field who know the ins and outs of customer experience. You’ll be smarter for listening — about CX, gen AI, digital CX, customer service, and a host of other strategic and tactical areas to help your business attract and retain customers and grow revenue.”
AJC in LA via Apple Podcasts ·
United States of America ·
10/17/23
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“In a world where customer service and business strategies are constantly evolving, Amazing Business Radio is a guiding light. It empowers listeners to adapt, innovate, and excel in their entrepreneurial journeys. If you're looking to take your success to the next level and stay ahead of the...”Read full review »
Madeline K. via Apple Podcasts ·
United States of America ·
08/29/23
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“I enjoy everything Shep puts out—this podcast is no exception!”
JenerationsJen via Apple Podcasts ·
United States of America ·
02/23/23
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“Really enjoy the conversations and insights.”
Bill Bruno via Apple Podcasts ·
United States of America ·
02/21/23
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“Very much enjoyed listening to Shep’s conversation. His questions keep the discussion interesting and flowing nicely.”
koreyobrien via Apple Podcasts ·
United States of America ·
11/30/22
“I really enjoy listening to this podcast. I learn a lot!
thank you Shep for creating such an AMAZING podcast.”
UgGreg via Apple Podcasts ·
Switzerland ·
10/10/22
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“Shep is so incredibly personal and can relate to just about anyone. His approachability matched with decades of dynamic experience in all different spaces of customer service creates a very engaging and FUN discussion for interviews. I had the pleasure of working with Shep on behalf of Marriott...”Read full review »
Jessica Travels via Apple Podcasts ·
United States of America ·
07/12/22
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“Really enjoy the way Shep is able to tease out business learnings from different professionals. Listed to a few episodes and loved it so far!”
matty54367 via Apple Podcasts ·
United States of America ·
07/05/22
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“Had the pleasure of joining Shep on his podcast as a guest and what a great engaging conversation. Overall, excellent experience!”
Cockerell Consulting Group via Apple Podcasts ·
United States of America ·
05/18/22
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“Shep has interviewed me four times for his podcast, and each time was better than the last. He’s an engaging host, and we always have a lot of fun while getting the facts out there, too. He’s asks great questions that make for a conversation that any audience would want to listen to.”
CX Journey via Apple Podcasts ·
United States of America ·
03/23/22
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“Shep is an excellent interviewer who gets valuable information/key points while still keeping things conversational. Each episode's filled with real insights and actionable advice. Highly recommend that you subscribe and listen to this show!”Read full review »
Dan Balcauski via Apple Podcasts ·
United States of America ·
02/16/22
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“I love Shep’s stories that he seemlessly integrates into his chats with his expert guests. Would definitely recommend the show.”
christophtrappe via Apple Podcasts ·
United States of America ·
01/25/22
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“Shep knows how to pull out the best ideas from his guests! I was honored to be interviewed by him about how my bestselling book, Calming Upset Customers, is relevant in the current climate. More customers have short fuses now and they take it out on service providers. We discussed how managers...”Read full review »
Rebecca Morgan, CSP, CMC via Apple Podcasts ·
United States of America ·
12/30/21
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“Another stellar episode from Shep, as he probes to locate the nuggets of help to companies. One example in this case: besides annual stockholder and employee meetings, what's missing?!? Well, of course Annual Customer Meetings, too, to show appreciation and gain insights in real time.”Read full review »
Dan Hill, PhD via Apple Podcasts ·
United States of America ·
12/21/21
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“ABR truly lives up to its name - the show's amazing! Each episode always features thought-provoking takeaways that you can utilize to improve your customer service by 10x. A must-listen for anyone who's aspiring to improve their CX!”Read full review »
howardtnyc via Apple Podcasts ·
United States of America ·
07/27/21
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“This has done nothing but helped build out my CS team as well as me as the CEO to help support, lead them and give them more of the direct help they need. Highly recommended.”
Dinsoty via Apple Podcasts ·
United States of America ·
06/18/21
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“Lots of information in no time - just what I was looking for!
I can highly recommend the show as I found each episode valuable and interesting with many new and exciting topics in customer service.”
Kasper_MC via Apple Podcasts ·
Great Britain ·
05/19/21
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“I’ve been reading and listening to Shep for a long time. Everything he does is true to his mission of being amazing, and this podcast is no exception. Every episode is packed with great insights. Listen regularly and you will become a better leader — period! Thanks, Shep!”
BrittanyHodak via Apple Podcasts ·
United States of America ·
02/02/21
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“Love Shep’s podcast - fun and to the point. Give it a shot 100%”
Great for SAAS via Apple Podcasts ·
Australia ·
10/29/20
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“Shep goes out of his way to get the best customer service practices from his guests so his audience can apply them in their own businesses. BRAVO!”
Michael Go cubs go via Apple Podcasts ·
United States of America ·
08/18/20
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“Shep hosts a great podcast and his guests provide so much insight into CX best practices and connecting with customers. Worth the listen!”
LeenLeen123 via Apple Podcasts ·
United States of America ·
08/05/20
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“Great show as always Shep! And great topic and conversation.”
Anonymous Reviewer, MA via Apple Podcasts ·
United States of America ·
05/19/20
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“Shep is the go-to guru on creating and sustaining an amazing customer experience. That's because he listens more than he talks and when he speaks, you always learn something new. I love his style and am honored to have been a guest. Can't wait for the next edition!!!”Read full review »
King Astro 1 via Apple Podcasts ·
United States of America ·
04/22/20
“A fascinating conversation with MyOutDesk on working remotely in times of crisis!
Love Amazing Business Radio!
Thank you Shep Hyken & Daniel Ramsey.”
Jeremy-T via Apple Podcasts ·
United States of America ·
04/15/20
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SammieNala via Apple Podcasts ·
United States of America ·
03/03/20
“Amazing time working with you Shep, thanks again!”
Teri Yanovitch via Apple Podcasts ·
United States of America ·
02/28/20
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“Fantastic episode, and She is a great host.”
Tyler22289 via Apple Podcasts ·
New Zealand ·
11/29/19
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“Really enjoyed being interviewed by Shep for his podcast. He's a fantastic interviewer who gets to the heart of the topic quickly and highlights the vital takeaways. He's amazing!”Read full review »
DennisSnow via Apple Podcasts ·
United States of America ·
11/15/19
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“If everyone listened to Shep's advice, we'd all be better off! So much to learn from this podcast, no wonder it's popular. Check out the May 6, 2019 episode especially ;)”Read full review »
Karen jaw-mad via Apple Podcasts ·
United States of America ·
05/09/19
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“I love the amazing guests that are always on the show as well as the way the host has tremendous knowledge of what to say in order to get the best out of each episode. Truly a podcast worth listening to”
Maze Decker via Apple Podcasts ·
United States of America ·
04/11/19
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“Shep is a great host, always excited about discussing the importance of customer service to businesses! It's a wonderful way to spend your drive time or lunch! Make sure to listen! You will love it!”Read full review »
a lyft fan via Apple Podcasts ·
United States of America ·
03/26/19
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“Shep always lands amazing guests and I always find a couple nuggets out of each show I can immediately apply in my professional life!”
Cincyreader via Apple Podcasts ·
United States of America ·
01/29/19
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“Very informative podcast. The host, Shep, is great in conducting very entertaining interviews that are thoughtful and inspirational. The tips shared are likewis actionable. It's a show to listen to.”Read full review »
Saoirse Sky via Apple Podcasts ·
Philippines ·
10/30/18
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“Shep Hyken hosts fantastic, enthusiastic and thoughtful interviews with the best minds in business. A great listen for your commute or lunch break.”
mgh3ndry via Apple Podcasts ·
United States of America ·
10/10/18
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“Shep and his guests provide some incredibly actionable and compelling content on how to effectively grow your business by championing your customer.
Highly recommend listening and subscribing to Amazing Business Radio if you want the knowledge AND mindsets to build a brand customers flock to...”Read full review »
J. Barshop via Apple Podcasts ·
United States of America ·
09/20/18
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“Shep is a superb interviewer who comes to the podcast thoroughly prepared and yet has the performer's instincts to allow an interview to go in a completely unexpected direction to surprise, delight, and educate the listener.”Read full review »
RWB, MD via Apple Podcasts ·
United States of America ·
08/21/18
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“What an amazing interview with Shep. Always a pleasure to catch up and have a great conversation. thank you Shep for having me!”
hi2la via Apple Podcasts ·
United States of America ·
08/14/18
“I thoroughly enjoyed my time at Amazing Business Radio By Shep Hyken. It was a pleasure to meet Shep and discuss Artificial Intelligence Combined with Human Intelligence; the Future of Business Transformation. Great show with an amazing host!”
Jim Iyoob via Apple Podcasts ·
United States of America ·
07/25/18
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“Shep is an inspirational leader in creating amazing customer experiences. His insights into how customer relationships should be developed and nurtured will help any company turn their customers into true fans.”
LarsKristensen via Apple Podcasts ·
Canada ·
04/10/18
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“This podcast is a MUST LISTEN! The insight and expertise that is shared on this show is phenomenal. Shep brings on a wide variety of guests and topics related to customer service and experience that are truly applicable to any industry in any capacity. I enjoy tuning in each week!”
Joshua Liebman via Apple Podcasts ·
United States of America ·
11/01/17
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“Thank you Shep and Team for providing a channel for the latest insights and innovations in customer-focused business management.”
experience man via Apple Podcasts ·
United States of America ·
10/03/17
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“Fantastic program! Dynamic, fresh programming. Insightul host with inspring guests. Lots of great takeaways! Highly recommended.”
ShayMacB via Apple Podcasts ·
United States of America ·
09/28/17
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“I've enjoyed listening to Shep's broadcasts for a long time, and have recently had the privilege of working with him personally on a September 2017 episode. Shep is a consummate pro, knowledgable about customer experience, and clearly passionate about helping companies raise the bar. If...”Read full review »
DayDstrysNit via Apple Podcasts ·
United States of America ·
09/12/17
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“Shep host of Amazing Business Radio highlights all aspects of business in this can’t miss podcast. The host and expert guests offer insightful advice that is helpful to anyone that listens!”
Brooke Craven via Apple Podcasts ·
United States of America ·
08/28/17
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