On this episode of Back to Work, we explore how a crisis can either strengthen or weaken a company and how to effectively manage it in today's workplace. Our guest is Ursula Williams, President of Staffing Industry Analysts (SIA).  Ursula discusses the key traits of successful teams, emphasizing the importance of good chemistry, understanding each other's working styles, and  how to come together in both good times and tough times. She also stresses the significance of holding team members accountable, maintaining individualized plans for each team member, and promoting clear and frequent communication.  Ursula highlights the importance of resiliency, adapting to the ever-changing nature of each day, and remaining flexible and agile when addressing problems. Setting key performance indicators (KPIs), conducting one-on-one meetings, and organizing staff meetings are essential. Ursula explains how the ability to make critical decisions by analyzing data and trends to mitigate potential crises is crucial.  To learn more about Ursula Williams, visit: https://www.staffingindustry.com/who-we-are/ursula-williams  To learn more about Staffing Industry Analysts, visit: https://www.staffingindustry.com/