What's the difference between evaluation and measurement? What's the best way to include evidence in a monthly measurement report? Why do you need to rely on insight rather than instinct? Today's episode of the Candid Comms podcast focuses on evaluation, which is the penultimate stage of The MILLER Framework. Full show notes can be found at www.allthingsic.com/podcastOrder your copy of Rachel's book Rachel's book, Internal Communication Strategy: design, develop and transform your...

How do you lead internal communication in your organisation? What does standard setting look like? What operating model do you have in place? This episode of my Candid Comms podcast examines the leadership part of The MILLER Framework. It also touches on the logistics part when discussing standards. I discuss: What operating models mean for IC How to lead internal communication How to bring an operating model to life for internal communication How standard setting and being a centre of...

How do you prioritise internal communication? What do you say yes and no to inside your organisation? What informs that decision? Today's episode of the Candid Comms podcast puts prioritisation in the spotlight, by examining the purpose of IC. I examine: why internal communication exists what alignment is and why it matters why you need a shared understanding and meaning the role of stories why your company history matters what industry insights tell us the purpose of internal...

This bonus episode shares the news that Rachel's book Internal Communication Strategy: design, develop and transform your organizational communication, is available now. It's published by Kogan Page on 3 April in the UK and rest of the world, and 30 April in the US. Order your copyYou can order the book today via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles.  Or you can order a signed copy exclusively via the All...

My book, Internal Communication Strategy: design, develop and transform your organizational communication is being published by Kogan Page this week. It is available from 3 April in the UK and rest of world and 30 April in the US. Thank you to everyone who has asked me questions about the book writing process, what is in it and what you can expect.  This episode covers all of these points and much more.  Full show notes can be found at www.allthingsic.com/podcastOrder your copy of Rachel's...

How do you use insights in your internal communication? In this episode of the Candid Comms podcast I examine why insights can be useful. Insights are the second stage of The MILLER Framework - what we know about an organisation and its people. We examine what they are, how to use them and what they can mean for your internal communication and decision making. You'll leave with one thing to know, one thing to do and one thing to think about.  Full show notes can be found at...

Do you have an internal communication vision in your organisation?  What would yours say if you created one today? In this episode of the Candid Comms podcast I examine why a vision can be useful and how to write one.  I've also shared an example with you, which is taken from my book, Internal Communication Strategy: design, develop and transform your organizational communication. You'll leave with one thing to know, one thing to do and one thing to think about.  Full show notes can be found...

What does it mean to transform communication inside an organisation? How does the Met Office use principles in their IC planning? What is on my Brilliant Basics checklist? I discuss all of these topics and much more in this latest episode of my Candid Comms podcast. Full show notes can be found at www.allthingsic.com/podcast You'll leave with one thing to know, one thing to do and one thing to think about.  Pre-order your copy of Rachel's book Rachel's book, Internal Communication Strategy:...

This episode kicks off season six of the Candid Comms podcast.  Rachel introduces The MILLER Framework, which forms the structure for this season of Candid Comms. You'll leave with one thing to know, one thing to do and one thing to think about.  The MILLER Framework stands for: Mindset Insights Logistics Leadership  Evaluation  Revision.  See www.allthingsic.com/podcast for full show notes for this episode. The MILLER Framework also forms the structure of Rachel's book, Internal...

This bonus episode shares the news that Rachel's book Internal Communication Strategy: design, develop and transform your organizational communication, is available to pre-order today. It's being published by Kogan Page and will be released on 3 April in UK and rest of the world, and 30 April in the US. Pre-order your copyYou can pre-order the book today via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles.  Or add your...

This bonus episode closes out 2023. Thank you for listening this year.  This is the Online Masterclass website Rachel mentions: https://allthingsic.thinkific.com/. Use the code DECEMBEROFFER 20 save 20% of any Online Masterclass until 31 December 2023. You can find show notes via www.allthingsic.com/podcast.  Order Rachel's book Internal Communication Strategy: design, develop and transform your organizational communication is available to order today. You can order the book via your...

How well are your internal communication channels performing? Are you clear about their purpose? What does good look like for your IC channels? This episode addresses all of these topics, as we delve into the world of working as an internal communicator. You can find show notes via www.allthingsic.com/podcast.  This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  As...

How do you learn about internal communication? What are the best ways to increase your IC skills, knowledge and confidence? Why are award entries useful to help you learn? All of these topics and more are covered in this episode of the Candid Comms podcast.  You can find show notes via www.allthingsic.com/podcast. Get a ticket for All Things IC Live  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and...

What is the reality of working in internal communication? Why is loneliness prevalent in the IC field? What role does confidence play when you work as an internal communicator? What does inclusive internal communication mean? What's it like to write a book on inclusion? This episode of the Candid Comms podcast features Advita Patel, Director and Co-Founder CommsRebel, A Leader Like Me and CalmEdgedRebel. You can find show notes via www.allthingsic.com/podcast. Get a ticket for All Things IC...

What is the best way to build a successful internal communication team? How can you prove the value of internal communication inside an organisation? What do IC pros need to know before hiring to their team? This episode of the Candid Comms podcast features Alli Cary, Head of Internal Communications at Voyage Care. Alli heads up the multiple award-winning IC team and accepted my invitation to lift the lid on how she's successfully built her team from two to seven people. In this episode we...

Are you using artificial intelligence (AI) in your work as an internal communicator? What do IC pros need to be mindful of when it comes to AI?   Whose responsibility is it to think through implications of using the latest tools?  This episode addresses all of these topics, as we delve into the world of artificial intelligence. I've examined a white paper from the Institute of Internal Communication and shared my thoughts on this topic.  I know this will not be the only time I talk about AI...

What does it mean to work in internal communication? How can you make your first IC role a success? If you're looking to recruit an internal communicator, what do you need to be aware of? This episode addresses all of these topics, as we delve into the world of working as an internal communicator. You can find show notes via www.allthingsic.com/podcast.  This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will...

How often do you audit your internal communication?How can you unlock budget to conduct an audit?What do you need to consider before auditing?If you're grappling with this topic in your organisation, help is at hand. Thank you to everyone who asked me to record an episode to help you make sense of auditing internal communication. Spoiler: it's not as scary as it seems. I've revealed my definition and guided you through the process we use here at All Things IC Limited. We've conducted 20 IC...

World Menopause Day is marked on 18 October. To coincide with this year's annual awareness day, I'm publishing this Candid Comms episode featuring Sue Palfrey, Head of Internal Communication, Community and Engagement at Viridor. During our candid conversation Sue and I discuss: How to support colleagues experiencing perimenopause or menopause Jargon busting the terminology What role should IC play? What's the impact on colleagues?  Our personal experiences What data shows us. You can find...

Asif Choudry, Sales & Marketing Director at resource, joins me for this episode of Candid Comms.  In our candid conversation we discuss: The CommsHERO community How social media can build your personal brand How to show up authentically online Why community matters and much more. Find Asif via LinkedIn and check out the CommsHERO community online.  You can find show notes via www.allthingsic.com/podcast.  Online Masterclass: How to review and plan your internal communication is available...

Candid Comms is back! Welcome to season five. This episode examines: Why there's been a gap since the last episode An insight into my internal communication book How to plan and review internal communication. You can find show notes via www.allthingsic.com/podcast.  Online Masterclass: How to review and plan your internal communication is available now. This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase...

Rising food, fuel and utility bills mean the cost of living is impacting everyone.  What is your organisation doing to support your colleagues? In this season four finale episode, I've looked at the cost of living and what organisations are doing.  You can find full show notes and transcription for this episode via www.allthingsic.com/podcast.  This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your...

Today's podcast episode comes with a trigger warning as I've addressed the sensitive topic of communicating an employee's death.  Towards the end of the episode I discuss suicide and will be pointing you towards resources and guidance. Come back to this episode if you're not feeling in a safe enough space to listen to it today. But please know it's here should you find yourself in the situation where you need to communicate the death of an employee.   You can find full show notes and...

Why does measurement matter for internal communicators? How can you measure internal communication? What does good look like for IC professionals? Why do IC pros think measurement is difficult? What do our professional bodies say? I've put measurement under the microscope in this week's episode of the Candid Comms podcast. I've tackled all these topics and more in the latest episode of the Candid Comms podcast.  You can find full show notes and transcription for this episode via...