Blake and David look back on past years' predictions and make new ones for 2021. Plus: Survey results show the vast majority of bookkeepers now offer AP services, Zoom adds text messaging support and announces an email/calendar service, Square is buying a music streaming service, Expensify launches Expensify.cash, what Google's return-to-office strategy suggests about the future of remote work, 81% of firms expect more remote work post pandemic, the epic battle for income tax among the states, and more