Christine is joined by David Roberts, a passionate CEO focused on empowering his employees as well as the host of the People with Purpose Podcast. Listen as they explore creating a people-centric company culture, managing emotions under pressure, delegating effectively, linguistic diversity, leadership development, customer service, and more. David also shares examples of what does and doesn’t create a people-first organisation from his wealth of experience. CHRISTINE & DAVID REVEAL Why losing your temper can lead to open conversations about diverse needs and preferences if the culture supports dialogue Why assumptions and imagination fill communication gaps Why companies need to operate on transparency and consultation How leaders can learn to listen to understand, not to just respond How to make sure you are inclusive with language Why calm leadership (communication, accountability, leadership and management) empowers others That service and culture boost profits; 46% more customer trust from 9/10 vs 8/10 ratings BEST MOMENTS "If you leave unnecessary gaps in communication, people will plug them with their own imagination." "People know if you care or not intuitively a lot of the time." "I would urge you to think about how you look after people." "If more than one person's accountable, then no one's accountable." "The meaning of communication is the response that you get." "Connected communication...the response is the connection." EPISODE RESOURCES https://linktr.ee/peoplewithpurpose  Interview with Christine: https://spoti.fi/3uM7xKN ABOUT THE HOST Christine teaches professionals how to communicate clearly and confidently in English using structure, stories and skilful speaking. She specialises in English pronunciation, storytelling and brain-based, cross-cultural communication, using "Culture Active: The Lewis Model." Alongside private coaching, Christine designs workshops and Communication Collectives for small groups. In the Connected Communication Club, she hosts a vault of public speaking and communication content and runs live monthly coaching calls. Christine’s Neurocultural Communication™ concept focuses on the Spiral of Awareness: the Self, the Brain, Language and Culture. Her approach will make you laugh and think, while nurturing natural confidence and communication courage. Communication Club: www.connectedcommunication.club  Website: www.languagecouragecoaching.com  Instagram: www.instagram.com/connected_communication  ABOUT THE GUEST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.   https://linktr.ee/peoplewithpurpose  Interview with Christine: https://spoti.fi/3uM7xKN