Reviews
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“Amazing CX insights and resource! These guys do an amazing job and have a great format offering interesting and insightful interviews and conversations.
I have learned so much about CX from this podcast and has even encouraged me to do formal training on the industry at RMIT.
WELL WORTH THE...”Read full review »
CX Josh via Apple Podcasts ·
Australia ·
01/21/21
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“I’m using English for work purposes my whole life, but unfortunately this podcast is unusable for me. Even the intro phrase “This is customer experience leaders” is not acoustically understandable for me. Instead of “leaders”, I can only recognise “leathers”, “laters” or “letters”.”
Finnbärle via Apple Podcasts ·
Germany ·
01/17/21
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“I discovered this podcast 2 weeks ago and have already listened to a tonne of episodes. These guys really know how to deliver a great CX podcast, for the concepts that really help to have a visual they provide links to diagrams and examples. Unlike some of the marketing and business podcasts out...”Read full review »
CourtB2020 via Apple Podcasts ·
Australia ·
11/06/20
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“Love this podcast! Very practical insights across a wide range of industries.”
EMCounty via Apple Podcasts ·
Australia ·
08/29/20
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“I love the amazing insights into generating world class customer experiences. A must listen to for people owning or running a business!”
mrkc11 via Apple Podcasts ·
Australia ·
07/30/20
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“Love everything about this podcast. About 10 episodes in and and finding so much useful information all while being very enjoyable to listen too.
Excellent job fellas 👍”
shaun.furey via Apple Podcasts ·
Australia ·
07/28/20
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“Great podcast, accessible, useful and interesting. Highly recommended! Thank you for all the hard work you do for our profession.”
B_Cannon via Apple Podcasts ·
Australia ·
06/04/20
“I have been listening to a lot of Customer Experience content in the last year due to a career move and I have to say that this is by far my favourite podcast. Adam and Michael are very refreshing to listening to, not only for the great content, but the format, the wrap up takeaways at the end...”Read full review »
Megu13 via Apple Podcasts ·
United States of America ·
12/11/19
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“Found this podcast to be most informative especially for any customer facing role, not just CX.”
Tammathy via Apple Podcasts ·
Malaysia ·
09/06/19
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“A fantastic podcast showcasing some amazing CX Leaders with a wide range of topics covered.”
Paddy_G via Apple Podcasts ·
Australia ·
08/29/19
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“Very useful and practical information”
CLRLLS via Apple Podcasts ·
Australia ·
08/12/19
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“Everything about this podcast is good - tight hosts, high production values, great guests and well curated so the important bits are summarized at the end. Really helpful!”
Itmjrnlic via Apple Podcasts ·
Australia ·
06/23/19
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“Love this podcast - excellent guests who share great insights. I get several key takeaways from every episode and it’s had a real impact on how I’m contributing to our CX Strategy. The ‘best of’ episode was actually the best (usually these aren’t at all!) And the supporting f material on the...”Read full review »
Rubymajik via Apple Podcasts ·
Australia ·
03/29/19
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“I had such a wonderful time participating in this podcast. Both Adam and Michael are true professionals, and were so relaxed and pleasant to talk with. They have a great understanding of the customer experience subject as evidenced by their ability to show it in their interactions with me. I...”Read full review »
sonyalacore via Apple Podcasts ·
United States of America ·
01/18/19
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“Was interviewed by them for the PODcast. Professionals. Had a lot of fun, while going deep on the content. Did not feel rushed to record it, they let the story take shape, and allowed the flexible agenda to take us where the story would lead. Awesome.”
JackSFtoCampbell via Apple Podcasts ·
United States of America ·
12/20/18
“The thing I love about this podcast, is that it delves into what it takes to create a winning customer experience wholistically across your organization. The topics discussed are relevant and 'real world' and so much of the advice I've gleaned from it is operational and implementable...”Read full review »
Steve Hopkins via Apple Podcasts ·
United States of America ·
12/03/18
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“Adam, Michael and their guests provide some incredibly actionable and compelling content on how to effectively grow your business through world-class CX.
Highly recommend listening and subscribing to Customer Experience Leaders if you want the knowledge AND mindsets to build a brand customers...”Read full review »
J. Barshop via Apple Podcasts ·
United States of America ·
09/20/18
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“The variety and depth of these podcasts make this a must subscribe and listen.”
JSB79 via Apple Podcasts ·
United States of America ·
09/10/18
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“Well conducted interviews with leaders from a diverse group of companies. Honest comments and actionable takeaways.”
oburako via Apple Podcasts ·
Great Britain ·
08/09/18
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“A fantastic dive into CX with great conversations, key takeaways and resources at the perfect length for a podcast. Highlight of my fortnight and a highly recommended listen for anyone who wants to sharpen their game in the CX space. Keep it up Adam and Mark.”
TiffStodart via Apple Podcasts ·
Australia ·
07/03/18
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“All the right content without it being a wandering talkfest. These guys talk to experts with real world experience, proven results, and practical advice.”
Mikb_oz via Apple Podcasts ·
Australia ·
06/08/18
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“I always learn something new from this podcast! They’ve got great guests, interesting range of topics/angles on CX and a fun format. Highly recommend!”
Dewpoint Communications via Apple Podcasts ·
United States of America ·
06/02/18
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“Adam and Michael have had some amazing guests who address various aspects of transforming your business to be more people-centric. They ask the thought-provoking questions that allow listeners to walk away with a solid direction for what needs to be done next.”
CX Journey via Apple Podcasts ·
United States of America ·
05/19/18
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“It’s the only show I’m listening to right now. Awesome content, great personalities, and a high quality of production.”
Eric P. Rhodes via Apple Podcasts ·
United States of America ·
05/10/18
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“Excellent & informative podcast with great content and charming hosts. Production quality is high too!”
meelijane via Apple Podcasts ·
Australia ·
04/28/18
“I am heading into becoming a CX consultant and when I searched for podcasts on this subject, I never knew the extent of my luck when tuned into Customer Experience Leaders. It’s insightful, direct, great interviews and an awesome approach, thus keeping me engaged for the full 45+mins, I normally...”Read full review »
@ChrisMorgan via Apple Podcasts ·
South Africa ·
04/18/18
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“Really enjoying these podcast episodes!!! Each is relevant, entertaining and insightful to me. Insights gained have helped in my line of work of marketing and sales and I often use episodes as a handy recommendation for clients at the end of meetings. Thanks guys - keep up the great work!!!”
Sparkysophie via Apple Podcasts ·
Australia ·
04/05/18
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“Adam and Michael invites a lot of interestring customer experience leaders on their podcast and it interestring listen too the conversations around CX. Keep up the great work.”
Roberts1978 via Apple Podcasts ·
Denmark ·
04/04/18
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“Very high quality, well produced, consice and practical. Lots of advice that is real and immediately actionable.”
D Fine via Apple Podcasts ·
Australia ·
04/04/18
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“I listen to many industry podcasts and this is the best CX/UX podcast around. It is to the point, no ranting and the guests have been really interesting. Teresa Sperti was a great guest.”
annainbrown via Apple Podcasts ·
Australia ·
03/27/18
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“Informative content with a fun side, and the great format / production quality makes for easy listening.”
MikeGigs via Apple Podcasts ·
Australia ·
01/29/18
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“Very impressive CX experts from a wide range of disciplines and companies from around the world - interviews are informative, substantive and engaging. I highly recommend for CEOs, CXOs and CMOs - or anyone who just wants to know what’s happening in the cutting edge of customer experience.”
Champion1 via Apple Podcasts ·
United States of America ·
01/25/18
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“Really enjoying listening to this podcast. Insightful and elegant, yet fun to listen to. Great chemistry between Mike and Adam and the guests.”
Caleb Tong via Apple Podcasts ·
Australia ·
01/24/18
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“First came across this podcast through a colleague's recommendation. Great content really well presented. Engaging and informative. Was super thrilled that they wanted to talk to me too. Hope it lives up to the very high standard they have set for themselves”Read full review »
Silent Mumbles via Apple Podcasts ·
Australia ·
01/17/18
“CX Leaders brings some GREAT stories from their guests in a highly-produced, storytelling format. The production value rivals those from NPR. Fantastic job Adam”
SteveStewartMe via Apple Podcasts ·
United States of America ·
12/09/17
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“Great insight into frontline execution strategies from some big names in retail!”
Snokiwi via Apple Podcasts ·
New Zealand ·
12/06/17
“Good show and solid CX advice from experienced pros”
Bgilly50 via Apple Podcasts ·
United States of America ·
12/02/17
“Technically I'm biased because I work for RateIt, but I hope you find my notes below honest and helpful:
If, like me, you're passionate about Customer Service/Customer Experience or if this is becoming a focus for your company then this podcast is for you.
You'll hear from some...”Read full review »
Tami Titheridge via Apple Podcasts ·
Australia ·
12/01/17
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“Hard to find good interviews like these!”
Ryan M via Apple Podcasts ·
United States of America ·
11/29/17
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“Good content if your role at work is CX related”
Raygwater via Apple Podcasts ·
United States of America ·
11/29/17
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“Engaging content, thoughtfully presented with the high production values that make for easy listening”
TheOptomisticPirateRoberts via Apple Podcasts ·
Australia ·
11/29/17
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“Great to hear these Aussie guys killing it with a quality podcast. Well produced.”
missaturp via Apple Podcasts ·
United States of America ·
11/29/17
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“What an inspiring lady Kylie Ward is. Thanks for sharing.”
dianne112233 via Apple Podcasts ·
Australia ·
11/27/17
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“Great podcast insightful and entertaining interviews.”
N@10xly via Apple Podcasts ·
Australia ·
11/27/17
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“Informative, raw and thought provoking. Delivering honest and actionable insights which can be applied to any business. Our CX has turned a corner thanks to this podcast. Well done!”
Seth Clancy via Apple Podcasts ·
Australia ·
11/27/17
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“Each episode is full of great insights. The production quality makes it very easy listening. Love the pandora episode!”
Kmarle via Apple Podcasts ·
Australia ·
11/27/17
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“Great content ... this podcast will keep you on top of your game.”
Serena Edwards via Apple Podcasts ·
Australia ·
11/27/17
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“I'm not usually a fan of many podcasts but the team has done an amazing job here. truthbombs everywhere.. real value. kudos and thank you SO much for contributing to the cx podcast landscape!!”Read full review »
khansingapore via Apple Podcasts ·
Singapore ·
11/27/17
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“Well put together show - I recommend.”
tommymccubbin via Apple Podcasts ·
Australia ·
11/27/17
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Jasper Faber via Apple Podcasts ·
Australia ·
11/27/17
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