This probably isn’t a newsflash to most of us but… the customer isn’t always right.   They are, however, always the hero. This is a super relevant concept, especially when it comes to cybersecurity and protecting your customers from breaches.   To give us the lowdown on customer care in cybersecurity, I sat down with Stacie Ward, VP of Customer Care at Red Canary. We talked about:    - How customer success and all other departments create a cohesive wheel around the customer   - Why it’s helpful for customer success teams to have a senior leadership ally   - How to forge trusting customer relationships in cybersecurity   - Expert advice for professionals new to customer success   For more info, check out customersuccessleader.com or send a message to [email protected].