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Walker Information
The CX Leader Podcast with Steve Walker
A resource for customer experience leaders
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker Information, a experience management consulting firm that helps companies accelerate their XM success.
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Ratings & Reviews
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4.8 stars from 47 ratings
Can it be more boring? Seriously?
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“One third of each episode is about the guest, one third is about the very basic definition of the topic as if the listener does not even know what is CX. No real insight! Nada”
DJ Palaniswamy via Apple Podcasts ·
Germany ·
09/21/21
Insights Abound
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“Lots of valuable nuggets in nearly every episode.”
derbeagle via Apple Podcasts ·
United States of America ·
06/01/19
Awesome show, highly recommend!
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“Steve and his guests provide some incredibly actionable and compelling content on how to effectively grow your business by championing your customer.
Highly recommend listening and subscribing to CX Leader Podcast if you want the knowledge AND mindsets to build a brand customers flock to (and...”Read full review »
J. Barshop via Apple Podcasts ·
United States of America ·
09/20/18
Recent Episodes
Think of some of the best experiences you have had as a customer. What made it great? Did you feel like the experience matched the company’s identity? Did any of it feel like it wasn’t meeting the company’s brand promise? Great experiences are consistent: you know what to expect when you interact...
Published 09/17/24
Published 09/17/24
It’s not easy changing people’s minds. But we’re approaching a season in which customer experience professionals are working hard to convince executives and peers on the value of adopting a customer-centric mindset. WE as CX pros know the value of our efforts, but sometimes we have to convince...
Published 09/03/24
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