This week’s podcast guest is Nerys Mutlow, Evangelist in the Chief Innovation Office at ServiceNow. Throughout this episode Nerys and I discuss: The gap between customer experience and employee experience and Nerys’s perspective on how employee experience is evolvingHow to design an excellent employee experience by thinking beyond personas to individual level wants and needThe relationship between employee wellbeing and productivity, and striking the right balance in particular for hybrid workThe importance of employee listening and experimentation in the hybrid work environment Support for this podcast is brought to you by ServiceNow. You can learn more by visiting servicenow.com. See acast.com/privacy for privacy and opt-out information.