Guest Dawn Cook Causey:  “Empathy, which is the key dimension of EQ–emotional intelligence–has been until quite recently so dramatically underutilized in our day-to-day communications, in spite of the fact that it is the root cause of so many communications issues. With almost every client I have worked with over the many years I have been coaching, I find that I spend a large amount of time helping them understand and then improve their capacity for empathy. A while back I even coined the idea, ‘Empathy is the difference between compliance and commitment.’ I truly believe that. If you are unable to meet somebody half-way during a discussion or debate, you will find it exceptionally difficult to influence them.” Dawn Cook Causey is an ICF certified professional executive coach with six certifications in emotional intelligence. Her mission in life is to raise the bar on emotional intelligence in leaders around the world. She likes to say she is in the polishing business, helping leaders and teams shine their brightest by making the best choices every moment of every day. Her personal motto is, it’s your choice, so make it count.