Join this episode of “Experience Matters” – featuring Holden Bale, Global Head of Experience & Commerce at Merkle and dentsu. Our host and Chief Growth Officer Steffen Souza, and Holden Bale dive into the importance of focusing on customers and how success and growth often come down to a great customer experience rather than product features, even in multi-billion-dollar businesses.   “Experience Matters” is a podcast series with some of the most prominent experts in CX and digital transformation in honest conversation. Come for the insights – stay for the inspiration!