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Gain Grow Retain
Gain Grow Retain
In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.
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Ratings & Reviews
5.0 stars from 66 ratings
Amazing Podcast!
This is a must listen for any CS professional! Love the topics, and unlike a lot of other podcasts or webinars that focus on very surface level topics, they really drill down into actionable takeaways for the listener. I’ve recommended this to all of my friends and colleagues and will continue to...Read full review »
John Papale via Apple Podcasts · United States of America · 08/02/22
Real Customer Success Shop Talk
Love the episodes and community built around GGR. The conversations are real, not selling you ‘stuff’ and the tips actionable.
Edanzica via Apple Podcasts · United States of America · 07/22/22
Masterclass for SaaS
The content in these episodes is easily worth thousands… and it’s free. If you are a SaaS leader tune in and don’t forget the notepad
HillGamingCompany via Apple Podcasts · United States of America · 06/02/22
Recent Episodes
Published 08/08/22
Kristi Faltorusso, Jeff Breunsbach, and Jay Nathan talk through the current market and how CS leaders can position their teams for success during a recession, where teams are expected to do the same amount of work with less. The group discusses some practical ways leaders can help their CSMs...
Published 08/08/22
Today, we are joined by Cassie Vaughn (Manager Enterprise CS) and Ruchita De (Enterprise Team Manager, CS) from Cassie and Ruchita help share the role customer change management has on scaling, and other ways they are increasing customer retention through proving value and identifying...
Published 08/01/22
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