In this episode of Govcomms, we interview Michelle Chant who is the Managing Director of the Change Collective, a consultancy group that deliver business transformation and service delivery within government and private organisations. Contentgroup CEO David Pembroke and Michelle discuss the nature of change and how it is fast becoming the new norm. Michelle is highly experienced in the field having worked as an Organisational Change Manager with Services Australia, the Department of Veterans’ Affairs, the Department of Home Affairs and the Department of Immigration and Border Protection. In these positions, Michelle was influential in implementing significant change programs after identifying the blockers and drivers of change. She is passionate about change, using the power of ‘story telling’ to improve stakeholder buy in, and encouraging people to embrace change by putting the user at the centre of everything they do. Discussed in this episode: Government response to the pandemic Change as the new norm The importance of having communications come in on the ground floor Empathy Interventions you can implement as a change manager