As an industry we are potentially facing a challenge in the near future, with increasing demands, yet a lack of experienced staff available in the market. We explore the key to delivering exceptional customer service. We discuss: What is great service?How important is service delivery going to be as markets return?Who stands to benefit the most from great service – the guest or the employee?The most important things for us and our teams to be thinking about whilst coming out of lockdown. Learn more at www.penshee.com