Guest expectations in a contactless experience have accelerated technology developments and how you can ensure you can continue to exceed guests’ expectations in the contactless world. We discuss: Now the “big players” such as Apple are moving in, with the announcement of the room key for the wallet, what these advancements mean for the industry.How hotels can ensure they maintain ownership of the guest relationship throughout the customer journey.Will there still be individual solutions for the room key?What we can we expect in the future.