Scott Tillema shares powerful wisdom on handling emotional and tense conversations with ease and finesse.  — YOU’LL LEARN —  1) Two powerful skills to help you connect with anyone  2) A handy strategy to get people to listen in closely  3) What people want to hear during emotional conversations  Subscribe or visit AwesomeAtYourJob.com/ep792 for clickable versions of the links below.  — ABOUT SCOTT —  Scott Tillema is a top communication keynote speaker, FBI trained hostage negotiator, and senior associate with The Negotiations Collective.   He is a nationally recognized leader in the field of crisis and hostage negotiations, training thousands of negotiators across the country. Scott has developed a model for hostage negotiation, which is now being adapted by those in the private sector for use in sales, marketing, communication, and leadership.  • TEDx Talk: “The Secrets of Hostage Negotiators” by Scott Tillema  • Website: NegotiationsCollective.com  • Website: ScottTillema.com  — RESOURCES MENTIONED IN THE SHOW —  • Book: Influence: The Psychology of Persuasion by Robert Cialdini  • Book: Beyond Reason: Using Emotions as You Negotiate by Dan Shapiro  • TED Talk: “Your body language may shape who you are” by Amy Cuddy  • Previous episode: 693: Building Better Relationships through Validation with Michael Sorensen  — THANK YOU SPONSORS! —  • Apple Card. Get up to 3% cash back with Apple Card See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.