In this episode of In-House Legal, Randy Milch interviews Louise Parent about her ambitious path to general counsel of AMEX, how she successfully dealt with AMEX’s battle with Visa and Mastercard in the U.S., Europe, and Latin America, and how the role of general counsel has changed since 1993. She discusses how she started in state legislative affairs but migrated to typical corporate practice by taking on more complicated tasks as available. Parent then decided to become general counsel of a subsidiary, at best a lateral move. In that position, however, she learned to show value to the sales process as a lawyer, she learned how to work with an executive team, and was confronted with a wide variety of legal issues. After discussing the litigation with Visa and Mastercard, Parent then reveals how technology and regulation has changed the role of a general counsel. It is now imperative to become involved in the business as a whole, be familiar with the global legal climate, and understand the expectations of regulators.