For Michelle Gass, the CEO of US retail chain Kohl’s, the pandemic delivered an education in the importance of decisive and inclusive leadership. But preparing the company for growth in the recovery, starting with a major partnership with cosmetics brand Sephora, is where her true passion lies. In this episode, she speaks with Sajal Kohli, leader of McKinsey’s global retail and consumer packaged goods work, about using the crisis to reposition the retailer for a new era.