As chairman and CEO of State Street Corporation, Ron O’Hanley oversees one of the largest and oldest American financial institutions, with $38 trillion in assets under custody and administration, and $3.5 trillion in assets under management. In this episode he tells Celia Huber, who leads McKinsey’s board services work in North America, why State Street’s focus on environmental, social, and corporate governance (ESG) issues has grown dramatically, what gaps in Corporate America’s resilience the pandemic has revealed, and how State Street is disrupting its own business.