Precious Norman-Walton is an Account Executive with EG Bowman Co, based in NYC, and the Agent Program Manager for NAAIA (National African American Insurance Association).  With over 18 years of Insurance Industry experience, she has served in Personal Lines Claims, Commercial Underwriting, and Agency Management.  Prior to her current role, Precious was Director of Underwriting at Harbor AI, VP of Account Management at Insureon, and Chief Operating Officer for Diamond National Insurance Advisors. Precious is a member of the CPCU Society Leadership Council, and was Vice Chair of the 2022 CPCU In2Risk Global Conference.  She served as  the 2020 President of the Dallas Chapter of the CPCU Society and currently serves as their Programs Chair.  Additionally, Precious sits on the Board of the Central Illinois CPCU Chapter, and Insure Equality.  This live episode of the In The Know podcast was recorded at RISKWORLD 2024 in San Diego and features Chris Hampshire and Precious as they explore strategies for advocating for education and inclusion in the insurance industry and discuss technology, talent, and the state of the insurance industry.   Key Takeaways   Hurricane Katrina impacted Precious’s decision to pursue a career in the risk management industry. The insurance industry touches every aspect of other industries. Precious was interested in the agent broker space because it is at the point of sale decision-making process. The value of Precious’s membership in the CPCU Society. Tactics for bridging the talent gap in the future of the industry. The pipeline is still not providing enough talent to backfill open risk management roles. Attracting non-traditional roles into the insurance industry. The formation and success of NAAIA. Precious’s role in attracting talent to the market. The state of inclusion in the insurance industry has plenty of room to grow. The impact of AI on the future of the industry. Networking offerings from a RIMS conference. Precious’s experience as a Black female leader in the industry. A five-year look to the future of the impact of technology in the industry. The future of insurance talent and personnel. The importance of relationship building at live and in-person events. Precious offers advice to her early-career self.   Quotes “Insurance is a place where you can do well and do good.” “The insurance ecosystem is so much more than claims, underwriting, and sales.” “We aim to provide education, access to markets, and professional development.” “Those who specialize in an area will become more and more indispensable.”