This session covers why quality is essential to Lean in achieving customer satisfaction. The instructor presents various tools for ensuring quality and discusses why inspection is an ineffective means of producing high quality products and services.
This session introduces six sigma, a valuable approach for improving process quality. It includes an active learning exercise in which students learn how to interpret a basic statistical process control chart.
This session covers how Lean can be implemented in healthcare settings. Susan Sheehy of Lean Healthcare West describes the process and presents sample cases where clinics mapped out their problems and identified solutions as a team.