This session introduces six sigma, a valuable approach for improving process quality. It includes an active learning exercise in which students learn how to interpret a basic statistical process control chart.

This session covers why quality is essential to Lean in achieving customer satisfaction. The instructor presents various tools for ensuring quality and discusses why inspection is an ineffective means of producing high quality products and services.

This session presents examples of A3 planning and uses an accounts payable case study from Rockwell Collins for a in-class planning exercise.