Have you ever felt completely misunderstood or thought you knew exactly what you and your partner or colleague were talking about and then learnt that you couldn't be further from the truth? Misunderstandings like that make life very difficult and challenging when they don't have to be! On this week's episode I explore the power of language and definitions and why this is such an important way to create trust and build a long-lasting workforce but how it can also create barriers for new employees and can be incredibly isolating. P.S. Yes, this episode too has suffered the dog-barking-treatment, which is why the audio may be a bit quiet but on the plus side my dog was very happy barking to her heart's content.