Bresha Shepherd treats every prospective client with five-star service. As Intake Specialist at Varghese Summersett, she greets each caller with warmth, making sure they understand how her firm will care for them. Bresha's passion and empathy shine both in her client interactions and how she approaches team building. To get the best from any team, she knows that employees have to feel empowered to take leadership roles. Regardless of position. Bresha shares with us how she has created a service first intake and onboarding process, why onboarding is just as important as intake, and how to structure award winning firm culture. Whats in This Episode Who is Bresha Shepherd? How has her position as an intake specialist helped shape her firm? Why does Bresha approach intake like a world-class service provider first and a law firm second? What onboarding process has she found to be the most successful? When is the appropriate time to give a potential client a quote? Why was her firm named one of the best places for mothers to work?