In this special episode, John talks to Valuations Manager and property expert, Tom McGee. Tom runs an estate and lettings agency in Tameside, Manchester and has been in business since May 2007 – just before the credit crunch! Tom provides some insight on what it was like to set up a business during this time and his experience on setting a specific type of work culture. John and Tom talk about recruitment policies, biggest learning curves in business as well as what it’s like to work with family. What will the future look like for Agents and client’s needs as we move out of the Coronavirus pandemic? Tune in to this episode for the answer to this as well as a fantastic conversation on property, business, systems and processes.   KEY TAKEAWAYS Stand out from your competitors. Ask yourself what you can provide a client that no one else can. Don’t let your standards slip when training new staff. Make sure you have processes in place so that when new people join the team, they understand that to do early on. Work hard but always work smart.   BEST MOMENTS “People are by far, head and shoulders, more important than systems. If you have the right people, they will write the systems for you”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert [email protected] See omnystudio.com/listener for privacy information.