Kate Nasser, The People Skills Coach™ joins Carl on the show this week to discuss the importance of social and emotional intelligence in all aspects of leadership. Over the course of the discussion, they discuss what it means to have good ‘people skills’ and how those skills can transform ordinary customer service into memorable customer service and improve your abilities to lead. Reference is made to the pioneering work of Daniel Goleman in the area of Emotional Intelligence. Kate's blog can be reached by following: www.katenasser.com/articles (http://www.katenasser.com/articles) Information on Daniel Goleman's work can be found in this Youtube video: http://youtu.be/NeJ3FF1yFyc (http://youtu.be/NeJ3FF1yFyc)