E21: What is the Hawthorne Effect and does it explain temporary improvements?
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Do you see problems recur later after all the attention has gone away? That could be the Hawthorne Effect at work, which can create confusion on whether your improvements are actually working. Links Wikipedia: Hawthorne Effect BIZ-PI.com LeanSixSigmaDefinition.com --- Send in a voice message: https://anchor.fm/leansixsigmabursts/message
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