One of the most impactful quality initiatives I was involved with was the creation and deployment of the Cost of Nonconformance (CoNC) report. It was a method to assign a dollar amount to quality problems in order to bring attention to management in the language they most often respond to, money! It could also be applied more broadly beyond just quality issues to any type of waste to increase visibility for your Lean or Six Sigma initiative. Check out our Cost of Poor Quality course at https://www.biz-pi.com/product/cost-of-poor-quality-copq-course/
Cost of Poor Quality Course
Creative Safety Supply
Send in a voice message: https://anchor.fm/leansixsigmabursts/message
I was asked a question about how to get started applying Lean and Six Sigma to a non-manufacturing business. I thought about some key questions I would want to ask, and sent them a response. I thought they were good questions, so I wanted to share them on the podcast.
During a recent coaching call with a client, we discussed applicability of statistical process control (SPC) and control charts (also called process behavior charts) in their operations. I sent them a link to the Honda SPC video (older but highly recommended) and I share the comments I made to...
After conducting a Lean 101 webinar for Lean Portland, we had some excellent questions from the attendees, so I thought I share my answers. The first question was looking for advice on how management can support their employees instead of just giving them their idea on what the answers are. The...