How Chick-fil-A scales good DNA - Listen - Let Me Speak To A

How Chick-fil-A scales good DNA

Listen now

Description

Chick-fil-A is among the most profitable restaurant chains in history. It routinely ranks #1 in customer service, and individual franchises boast profit margins unfathomable amongst their peers. Frank recently attended a conference with Chick-fil-A Chairman Dan Cathy. This episode summarizes Cathy's masterclass on building a high-performing culture, hiring and retaining great people, and scaling a world-class profit machine.

More Episodes

See all »

Why do we get bored so easily at work? (and what to do about it)

Summary The conversation covers various topics, including deep-fried cheese sticks, preventing boredom, Granddad's birthday, the dog track, staying motivated, and the process of writing. The conversation explores the importance of setting goals and chasing after them to find fulfillment and...

Published 07/29/24

How to change your manager's mind

Summary In this conversation, Ian and Frank discuss the topic of changing your manager's mind. They share their personal experiences and insights on navigating the dynamics between managers and employees. They explore why managers often fall in love with their ideas and the challenges of...

Published 07/15/24

Let Me Speak To A Manager

Published 07/15/24