Episode 014 - Bringing Customers Back - Part 1
Listen now
Description
Lufthansa Consulting’s aviation experts share their perspective on the top four trends in customer experience and how they will matter on the way out of the Covid-19 crisis. What do customers need to regain trust in global travel in time of the pandemic? What do they expect in exchange for spending their money? In this episode, our listeners will find out how new health and hygiene measures complement the trend of the seamless travel journey and why both are of utmost importance to succeed in customer experience in aviation. Contact Wolfgang Bublitz for your copy of the whitepaper: [email protected]   Moderator: Dominique Bayer – Consultant Experts: Wolfgang Bublitz – Associate Partner and Head of Solution Group Customer Experience Julian Wildtraut and Vera Aurbach – Associate Consultants in the Solution Group Customer Experience This episode includes: Introduction of guests: 01:40 Methodology of trend study: 03:16 First trend - health and hygiene: 04:40 Second trend – seamless travel journey: 08:08
More Episodes
The pre-pandemic years were characterized by growth, tight schedules and congestions on the ground and up in the air, often resulting in poor operational stability. With the recovery to busier seasons ahead, enhancing operational performance is at the forefront of the to do list for all...
Published 02/02/22
Air cargo has become more digital in the past decade by initiatives like IATA’s eFreight program promoting the paperless transport of cargo. Yet, a huge potential for digitalization remains to be exploited by the industry. A major challenge is the lack of efficient data and information sharing...
Published 10/27/21