If you’re familiar with the game of baseball, you know the saying “batting a thousand”. It means getting a hit every single time you go up to bat. And no one bats a thousand - at least over the course of any real number of at-bats. Here’s the truth about product management - no one bats a...

Understanding customers is a bedrock of successful product management. But it is a lot easier to say than do. Truly understanding customers entails a deep knowledge of their motivations and behaviors. And, frankly, many product managers are not properly equipped to keenly grasp the nuances of...

We, in product management, live in complex worlds. We are often solving complicated problems. We are often using sophisticated, complex technologies or engineering solutions to solve those problems. We have various audiences to which we must communicate.  Effectively communicating to these...