🐶Hello My Curious Colleagues. This week my Guest is my colleague ⁠Lisa Diehl⁠, Director, Consumer Care at ⁠Freshpet⁠. A big Welcome Back to Lisa…as she chats w/me for her 3rd appearance on the ⁠My Curious Colleague 🔍 #CPGCX ⁠ podcast S4 Ep77…! A big Welcome... and thank you to our new sponsor of the podcast, HOLDCOM, Inc...And -- 🆓Our sponsor ⁠Holdcom⁠ is offering all My Curious Colleague listeners a free professional greeting for their contact center or business.  ⁠ Click here to get yours⁠. website https://www.holdcom.com/callcenter/. And the free greeting page.  https://www.holdcom.com/free-custom-greeting/    🐾Lisa reflects on her new role & industry and to quote Lisa – “really got her paws wet” and dug right in. ⬆️Lisa talks about her new, expanded role as a Director and some of the adjustments she’s making such as being more of a “Guide & Coach” and head cheerleader, in addition to taking more of an aerial view & thinking more strategically to name a few. And we talk lot abouts the Channels she’s executed to ensure her organization is in the channels where her “pet parents” are. Love that… and such a basic consumer care tenant. Lisa most recently launched a “branded” virtual assistant name “Scout”. 💜So, thank you again Lisa…!   #mycuriouscolleague #cpg #cpgcx #cx #customerexperience