Maya Angelou once told Oprah, "When you know better, you do better." Oprah underscores this message with insightful stories from her own life and from those of Oprah Winfrey Show guests who learned from the mistakes they made. Oprah shares that she has empathy for other people's mistakes because she's made her own. Her message is, "It's never too late to change." Oprah also talks frankly about an episode with racist skinheads from 1988 that forever changed the course of The Oprah Winfrey Show. She also reflects on taking responsibility for the energy you put into the world.