Topic 9 covers control. This topic discusses the steps in the control process. Also discussed are the three types of control methods and five forms of control. Finally, this topic will discuss the factors that must be controlled by organisations such as finance, human resource, quality and...

Topic 10 focuses on teams. This topic starts with the differences found between teams and groups, the advantages and disadvantages of teams and when teams are used. Also discussed are the types of teams that exist in an environment. Several features of teams and issues that can influence the...