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CX of M Radio
Press 1 For Nick
Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers.
Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more.
The host of this podcast, Nick Glimsdahl uncovers insights and ideas that you can apply today.
Listen now
Ratings & Reviews
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5.0 stars from 50 ratings
Great Podcast!
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“Should you be on the quest for a podcast that enriches your understanding of customer experience, 'Press 1 For Nick' comes highly recommended. This podcast serves as a treasure trove of insights for those aspiring to enhance their proficiency in the realm of customer experience (CX).”Read full review »
Wanjiku89 via Apple Podcasts ·
Kenya ·
09/05/23
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“It’s obvious Nick puts extraordinary effort in covering salient topics and finding guests that are authentic and truly care about being a positive force in this world - the insights they bring to bear are still mind-blowing every. single. time.”
Dan1777999877 via Apple Podcasts ·
United States of America ·
01/25/23
Awesome Podcast
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“So far I have listened to the John O’Leary episode and I have the Chris Voss episode up next. Nick and John both have awesome insight about perspective, mindset, and overall outlook on life. They also do a great job of applying these things to the customer experience. I plan to listen to Press...”Read full review »
Btyler34 via Apple Podcasts ·
United States of America ·
04/28/22
Recent Episodes
Welcome to another episode of Press 1 For Nick! Today we have a treat for our listeners as we dive into the world of customer experience and strategy with Chris Hood, the mastermind business strategist and a recognized customer experience guru.
In this episode, Chris shuns the allure of inflated...
Published 03/13/24
Published 03/13/24
Welcome back to another episode of "Press 1 For Nick"! In today's episode, we have the pleasure of having a special guest, Dr. Michael Gervais, Founder of Finding Mastery.Dr. Mike is a world-renowned psychologist and author of "The First Rule of Mastery," bringing two decades of experience...
Published 12/20/23
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