This podcast is based on the ServiceNow ITSM Coaching module document. ServiceNow ITSM Coaching This is a comprehensive user manual for ServiceNow's "Coaching" application, designed to improve IT service management through performance monitoring and employee skill development. The manual outlines how to set up Coaching, configure coaching opportunities, create training materials, assess employee performance, and track results. It dives into key components like Coaching assessments,...

This podcast is based on the following document about ServiceNow's Health and Safety application. Health and Safety This document provides a guide for implementing ServiceNow's Health and Safety Incident Management application. The document outlines the various functionalities of the application, including recording and tracking incidents, managing safety risks, and implementing return-to-work procedures. It covers a wide range of topics, including employee health screenings, vaccination...

ServiceNow Legal Services Delivery provides a unified experience between employees seeking legal support and the legal teams assisting them. It offers self-service experiences for employees and enables legal departments to streamline routine legal requests. The core of Legal Service Delivery is Legal Request Management, which allows employees to submit legal requests, track progress, and read legal knowledge base articles through various channels, including a web portal, mobile app, and...

The ServiceNow Vulnerability Response application aids in tracking, prioritizing, and resolving known vulnerabilities from various sources like the National Vulnerability Database (NVD). The application imports and groups vulnerable items according to rules, facilitating rapid remediation. Vulnerability data is automatically correlated with solutions, enabling efficient identification of appropriate actions. The application offers a range of features including monitoring patch deployments,...

The source for this podcast is this ServiceNow blog post. It outlines the career journeys of five in-demand roles that will be crucial in the next five years. The five roles are Application Developer, Technical Project Manager, Implementer, System Administrator, and Business Process Analyst. ServiceNow provides a detailed description of each role, explaining the skills and experience required for each position....

The source for this podcast is a blog post from ServiceNow that explores how nonprofits can use AI to improve their performance. https://www.servicenow.com/blogs/2024/how-nonprofits-using-ai-can-do-more-good Note: Please be aware that the following content has been generated by an AI system and may contain errors, inconsistencies, or outdated information. It is provided as-is without any warranties or guarantees of accuracy. We strongly recommend using this content as a starting point...

In its latest Xanadu release, ServiceNow delivers new capabilities to scale business and technology to keep pace with rapid innovation and data proliferation in the world of AI https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/xanadu-release-upgrade-kit.pdf Note: Please be aware that the following content has been generated by an AI system and may contain errors, inconsistencies, or outdated information. It is provided as-is without any...

Upgrading and patching your instance requires planning, testing, and validation. This podcast will cover these topics and more. https://docs.servicenow.com/bundle/xanadu-release-notes/page/release-notes/upgrades/concept/upgrades-overview.html Note: Please be aware that the following content has been generated by an AI system and may contain errors, inconsistencies, or outdated information. It is provided as-is without any warranties or guarantees of accuracy. We strongly recommend using...

ServiceNow leverages machine learning in several ways to enhance both customer service and IT service management. These enhancements are largely driven by products like Now Assist and Task Intelligence, which utilize machine learning to automate tasks, provide insights, and improve efficiency. This podcast will cover these topics and...

The Xanadu release delivers a range of enhancements that aim to streamline operations, deepen insights, and empower users across different departments. From improved GRC capabilities to enhanced network visualization in OTM and refined platform features, Xanadu reinforces ServiceNow's commitment to delivering a robust and user-centric platform for digital transformation. https://docs.servicenow.com/bundle/xanadu-release-notes/page/release-notes/family-release-notes.html Note: Please be...