Today I speak with Dave Carroll - singer songwriter and storyteller. Dave was catapulted onto the international stage in 2009 after he created the music video called United Breaks Guitars. It was in response to United Airlines after they refused to help pay for his guitar that got broken on route to a show. We chat about storytelling, how his video launched him a new career path, what organizations need to know about customer service and in Soul Sister Conversations fashion we talk fate, serendipity and life purpose. And an extra bonus…Dave sings a song from his new album called Until One Day which is available now.  -- Known as a master storyteller, Dave’s incredible talent was introduced to millions when his 2009 anthem ‘United Breaks Guitars’ became a worldwide sensation. The song chronicled his experience in the customer service process with United Airlines. His creative use of social media to share that message as an Independent Musician, has reached over 150 million people. As the #1 most watched YouTube Music Video in the world in July 2009, United Breaks Guitars has been called ‘one of the most important [videos] in Google’s history,’ and became a metaphor for change and innovation. Dave Carroll and United Breaks Guitars are now recognized as ‘household names.’ United Breaks Guitars won the 2009 Music Nova Scotia Video of the Year Award and Dave Carroll was award the 2009 Music Nova Scotia Digital Artist of the Year. Dave was also nominated for the 2010 ECMA for Entertainer of the Year. -- The United Breaks Guitars trilogy has awakened companies everywhere to the importance of focusing on the customer and on delivering exceptional customer experience. Dave Carroll is a musician with a message, demonstrating the power one voice can have in today’s socially driven world. Dave has become internationally famous as one of the world’s top media relations innovators & customer experience authorities. He is also widely sought after as a content creator & songwriter. -- Connect with Dave Carroll: Website - https://www.davecarrollmusic.com/ Facebook - https://www.facebook.com/DaveCarrollMusic Instagram - https://www.instagram.com/davecarrollmusic/?hl=en Twitter - https://twitter.com/davecarroll?lang=en ⭐️ His NEW ALBUM Until One Day is now available on iTunes and Spotify & he has a new children’s book called Tom the Tomato Plant out November 2021. #unitedbreaksguitars #fate #serendipity #spiritualpodcast