Hive Mind: How Synchrony Improves Cooperation in Groups
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There are reasons why armies, churches, organisations and communities engage in group activities seemingly unrelated to the purpose of the group. Dan and Akin squeeze research that looked into the benefits of getting several individual minds to think, feel and behave as one. - Research Paper: 'Synchrony and Cooperation' by Scott S. Wiltermuth and Chip Heath
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It's likely you've either worked in a customer facing role or you've been the customer; we imagine for many of you it's both. So then, when service is given with a smile, who benefits most, the employee or the customer? Dan and Akin squeeze some interesting findings that question who's in need of...
Published 06/08/22
Published 06/08/22
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