Tension: Why do some thrive in it while others struggle?
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Anxiety is a normal response to rising tensions, but there an abnormal responses far more helpful. Dan and Akin squeeze a research paper that investigates the 'paradox mindset' and its benefits. - Research Paper: 'Microfoundations of Organizational Paradox: The Problem is How We Think about the Problem' by Ella Miron-Spektor, Amy Ingram, Joshua Keller, Wendy K. Smith and Marianne W. Lewis
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It's likely you've either worked in a customer facing role or you've been the customer; we imagine for many of you it's both. So then, when service is given with a smile, who benefits most, the employee or the customer? Dan and Akin squeeze some interesting findings that question who's in need of...
Published 06/08/22
Published 06/08/22
Ahead of their time, researchers in 2010 began looking into the costs and benefits of working from home - for organisations and employees. Dan and Akin recently got their hands on the research; join them as they give the findings a good squeeze.  - Research Paper: 'Does Working from Home Work?...
Published 04/12/22