Have you ever wanted to have more influence when speaking over the phone? My guest this week is Richard Blank, CEO of Costa Rica's Call Centre. He is a master of the cold call, and is here to share his powerful techniques for improving your ability to lead and influence in conversation - and some of them are much simpler than you think! This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients. Show notes are at www.thecmethod.com/283. This has been Episode 283 of the Stand Out Get Noticed Podcast with Christina Canters. ABOUT CHRISTINA: I help ambitious professionals and teams achieve more confidence, influence and impact in the workplace through developing powerful public speaking and communication skills. TRAINING PROGRAMS: Want personalised training to take your or your team's communication and leadership to the next level? Click below to learn more about each training program: Group workshops: https://thecmethod.com/workshops Speaking and keynotes: https://thecmethod.com/speaking 1:1 Coaching: https://thecmethod.com/coaching