What makes a great leader? An effective leader? A leader that not only enables the company to succeed, but the people who drive it? Businessman Tom Gartland lays it out for us. As the former president of Avis Budget Group and author of the new book, “Lead with Heart,” Tom offers a compassionate crash course in effective leadership—and it starts with getting personal. During this conversation, Dotsie opens up about her own struggles with leadership, and Tom shares select stories from his past where he chose to get vulnerable at work. We don’t all have to be leaders, but it’s essential that we understand each other to create positive working relationships. Listen in on your next lunch break.    What we discuss in this episode:   - Dotsie’s own struggles with leadership   - The Caliper Assessment   - How to communicate a sense of urgency among employees   - How to open up about personal issues with staff   - How to let someone go from a company   - How to navigate conflict   - Tom’s thoughts on working from home   - Tom’s book “Lead with Heart.”   Connect with Switch4Good - YouTube - https://www.youtube.com/channel/UCQ2toqAmlQpwR1HDF_KKfGg   - Facebook - https://www.facebook.com/Switch4Good/   - Instagram - https://www.instagram.com/switch4good/   - Twitter - https://twitter.com/Switch4GoodOrg   - Website - https://switch4good.org/