Tales From The Pass - A Hospitality Podcast by The Restaurant Association of NZ Restaurant Association of NZ

In this enlightening episode of our podcast, we delve into the profound changes reshaping the hospitality landscape in the wake of COVID-19. "Navigating the New Normal: The Suburban Shift in Hospitality Post-COVID" brings together a panel of renowned industry experts to dissect the burgeoning trend of suburban hospitality. We explore why more and more travelers are opting for suburban experiences, steering away from the bustling city centers.
Our discussion illuminates the advantages of this shift, highlighting the allure of reduced congestion, cost-effectiveness, and the embrace of local culture and eco-friendly tourism. But it's not without its challenges. We also tackle the pressing issues facing suburban hospitality, such as infrastructure demands, the need for innovative transit solutions, and the delicate act of preserving local charm while accommodating an increasing number of visitors.
Join us as we offer insights for hospitality professionals on leveraging this trend to craft unforgettable experiences for guests. Whether you're an industry veteran or just passionate about travel and hospitality, "Navigating the New Normal" provides valuable perspectives on shaping the future of suburban hospitality in a post-pandemic era. Tune in to gain a deeper understanding and engage in the conversation about rethinking our approach to travel and accommodation beyond the city limits.

Join us backstage with the pannel from our The End of Veganism. We discuss sustainably in more depth along with a host of other topics.

As the world moves towards a greener future, the conversation surrounding sustainable eating habits continues to evolve. The hospitality industry has witnessed the rise of veganism, which has reshaped our understanding of plant-based diets. But as we delve deeper, new perspectives are emerging that challenge traditional notions of eco-conscious eating.
 
Join us for a thought-provoking panel discussion that explores the end of veganism and the rise of sustainable eating practices, featuring innovative ingredients like jellyfish and seaweed. Hear from experts in food science, nutrition, and sustainability as they discuss the environmental, ethical, and health implications of these alternative food sources. 

Gerrick Newman from Millé is here to talk with us today about renovating your restaurant on a budget.
We chat about QR codes, self-ordering screens, and machine-readable menus make it easier for customers to order and checkout without interaction from restaurant staff.  He speaks about how to design your Stuff to fit your brand, target market, and budget, and keep an eye on areas like furniture and joinery to avoid overspending. QR codes are great for customer service when executed well, but they can't replace service altogether. Designing with technology in mind can help make the experience more convenient for repeat customers and create a more efficient business.

Your business's reputation is everything. It's what potential customers see when they first research your company, and it can make or break a sale. In today's digital world, your reputation is more important than ever.
So what do you do when a crisis hits? How do you protect your brand and maintain a positive reputation?
In this episode, we talk to reputation management expert Becky Erwood about how small businesses can be proactive and build a positive reputation. She also shares some tips on how to handle a crisis when it does occur.
Here are a few of the things we discuss:
Why reputation management is so important, especially for small businesses How to build a positive reputation online and offline What to do when a crisis hits How to handle negative feedback Whether you're just starting out or you've been in business for years, this episode is a must-listen for anyone who wants to protect their reputation and grow their business.

Just in time for Mental Health Awareness week, we present a discussion that took place in June at Hospo Hui 23.  This is a long episode with a lot of insights into dealing with tough situations both in life and business - from mental health to insurance and business planning and a deeper back of house discussion once the panelists left the stage. Featuring Krishna Botica ( RA VP), Chip Klose (Consultant & Hui Keynote Speaker), Cameron Eade (Resilient Organisations), Loretta Bahr (Healthy Hospo), Racheal Hedges (Consultant) and Cindy Chaimowitz (Gilmours).