Francis Goss is Director, People Experience Consulting at Gallagher, a global leader in insurance and risk management. He's an expert in people experience, engagement, mental, physical and financial wellbeing - amongst many other things. Today, he joins Harry Bliss, Co-founder of Champion Health, to discuss how organisations can highlight their purpose (even when it's not obvious) and boost their EVP, how to use communication to engage the workforce, and why personalisation is critical. Welcome, Francis.